British Insurance Awards 2010: Costs down, service up
Leigh Jackson discovers how adhering to a mantra of repairing rather than replacing has led to improved customer satisfaction and retention, higher profits and some very happy insurers and brokers with improved loss ratios.
Service Provider of the Year
Winner: Plantec Holdings
Finalists 2010:
Acturis
Consumer Intelligence
Plantec Holdings
Robertson & Co
WNS Assistance
The ability to reduce claim cycles while cutting insurance
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