Articles by Eleanore Robinson
Navigating the cost-of-living crisis: embracing choice
Amid a pervasive cost-of-living crisis, finding ways to alleviate the economic burdens on customers has become paramount.
Building loyalty in times of crisis: How insurers can foster long-term customer relationships
As the cost-of-living crisis persists, customers reduce insurance coverage, yet premiums are rising. In the inaugural segment of this three-part series, Insurance Post and PayPal collaborate to examine how insurers can retain customers during economic…
Roundtable: Making embedded insurance a profitable business model for insurers
Embedded insurance offers the potential of a rich seam of new business and lower-cost distribution. But, as a recent roundtable hosted by Insurance Post in association with Duck Creek Technologies revealed, insurers are still figuring out how to get…
Roundtable: How can data enrich the property claims journey from FNOL to payments?
A recent roundtable sponsored by LexisNexis Risk Solutions saw an expert panel discuss how data enrichment can be used from a post-loss perspective and what this change could mean for the future of property claims. Eleanore Robinson reports.
Roundtable: How can data enrich the motor claims journey from FNOL to payments?
At a recent roundtable held by Insurance Post in association with LexisNexis Risk Solutions, an expert panel discussed how motor insurers could make better use of data to improve the customer journey post-loss, improve efficiency and, ultimately, create…
Roundtable: Commercial motor – applying the brakes to the ongoing threat of fraud
Motor continues to be the most prominent area of insurance fraud, with much of the attention centring on personal lines policies. However, at a recent roundtable hosted by Insurance Post, in association with Crif Decision Solutions, the participants…
Spotlight: Fraud – Will the cost-of-living crisis lead to more fraud?
With the cost-of-living crisis escalating for many households as winter approaches, the insurance sector is preparing itself for a wave of fraudulent claims from both opportunistic and organised sources. Eleanore Robinson reports.
Spotlight: Data transformation – The fuel that drives digital transformation success
Data should not be seen as an afterthought when a business is undergoing digital transformation. Instead, as Eleanore Robinson finds out, it is very much the key to any project delivering true value to customers
Roundtable: The future of affinity insurance in the digital age
The affinity space continues to attract interest from both insurers/brokers and brand partners looking to either tap into new customers or create deeper longer term relationships with existing ones. But what was once a case of simply white labelling…
Analysis: Balancing risk and reward at board level
Risk managers believe that risk reporting and mitigation should no longer be an isolated item on the board agenda but how can they get the executive buy-in to this?
Analytics: Why Robot?
Technology is predicted to be a huge part of the future business landscape but fears remain over letting robots have all the power. Post investigates how robotics and artificial intelligence is helping insurance now and how it could do more in the future
Analysis: Retirement villages, an infant market
Retirement villages are asking for group contents insurance but UK insurers are waiting for the market to mature.
Marketing: Image is everything
Insurers must stand out from the competition to attract custom. What lessons can they learn from outside the sector?
LGBT Cover: Over the rainbow
Pride in London Parade takes place on Saturday 25 June and this year's theme is #nofilter, encouraging lesbian, gay, bisexual and transgender people to stop self-censoring and live their life as they are. To insure these customers as they are, do…
Insurance jobs: A game of snakes and ladders
Insurance employees need the right skillsets if they are to keep their jobs. Which roles offer the most potential for future success?