Articles by Séamus O’Hanlon
Turn off legacy reporting with small teams says Hiscox’s Bishop
Insurers need to be disciplined when turning off reporting to old legacy system and instead adopt small, self-sufficient, and accountable data teams said Hiscox UK’s head of data Dan Bishop.
Allianz’s Lalwani on need for collaboration around AI governance
The insurance industry must work together to implement customer-centric artificial intelligence governance, according to Allianz UK’s chief data officer Akhil Lalwani.
Q&A: David Daiches, Inshur
David Daiches, COO and co-founder of Inshur, discusses the insurtech’s partnership with DoorDash in the US, regulatory differences, and how close it is to profitability.
AI can help industry’s growth pains says Earnix’s Gilthorpe
Growth is under extreme pressure in insurance industry as customers increasingly “shop around” said Earnix’s CEO Robin Gilthorpe as he outlined how orchestrate AI can be part of solution to make firms more financially agile.
Verisk’s Caris: Medical risk assessment must evolve as medicine changes
Advances in medicine should allow travel insurers to make increasingly differentiated assessments of medical risk, according to Verisk medical director Dr Jochem Caris, who has also called for greater sharing of claims data to help validate how medical…
15 insurtechs compete in ‘record-breaking’ Lloyd’s Lab
Lloyd’s Lab ran its 17th cohort pitch day on Thursday (10 September) as start-ups competed in the realms of space-weather data, weather intervention, and frontier-AI forecasting.
HF’s Preston outlines Car Wash’s goals after one million cases
Using AI-enriched data analysis to refine rules based on real life results such as court outcomes will be the next stage for motor insurance's anti-fraud software says Rick Preston partner and head of intelligence at HF.
TrendTracker’s Sell underscores China’s impact on motor insurance
Motor insurance’s total loss and repair strategies need to become more “sophisticated” particularly due to Chinese manufacturers says TrendTracker’s director Paul Sell.
Bupa’s Carroll encourages ‘proactive’ public-private partnerships
Health insurance providers should talk proactively with the government regarding public-private partnerships said Bupa CEO Chris Carroll, as the provider releases figures about the cost of “delayed healthcare”.
Zurich's Harvey says climate change hazards must be broadened
Insurance responses to climate change need to be broadened out to multiple hazards says Zurich Resilience Solutions’ specialist risk engineer James Harvey.
Q&A: Tom Williams, Markerstudy
Tom Williams, group head of sustainable business at Markerstudy Group, talks to Insurance Post about the provider achieving the highest EcoVadis standard and how insurers can influence eco-friendly behaviour from customers to suppliers.
Boycott Bloody Insurance change tactics and plan global protest
Boycott Bloody Insurance has revealed protests against the insurance industry will become more artistic and expand into the regions.
AND-E’s leadership programme for women aims to avoid ‘internalising’ issues
Training for women in insurance needs to move away from skills to focus on behaviour to avoid further burnout, AND-E’s head of organisational development Pamela Avornyo has said as the firm reports positive outcomes from its inaugural programme.
Claims Consortium warns insurers over AI governance risks
The insurance industry is “massively exposed” if it cuts corners on artificial intelligence governance, according to Claims Consortium Group chief operating officer Owen Pugh.
Holiday fraudster jailed after £300k in false medical claims
More than £300,000 was fraudulently claimed by a man in a series of “sophisticated” travel medical emergency claims to Direct Line Group, the Post Office and Great Lakes Insurance SE resulting in a multi-year prison sentence.
ManyPets launches service on ChatGPT
ManyPets has launched on ChatGPT with customers being able to learn about lifetime pet insurance options ranging from £3,000 to £20,000 in vet fee cover per year.
Asta CEO Harfitt: Dive In can foster industry-wide AI conversations
Dive In’s final festival will help bring people together to discuss the often-controversial topic of AI, says Lorraine Harfitt, CEO of festival sponsor Asta.
Zurich cuts commercial underwriting time by 78% with AI
Zurich UK’s underwriting workbench for commercial insurance has reduced processing times by 78% in less than two years.
Ageas AI projects deliver 25-fold return on investment
Ageas chief data officer Chris Pearce has revealed the insurer’s 26 live artificial intelligence use cases are delivering an overall return of 20-to-25 times their cost.
Q&A: Tim Hardcastle, Instanda
Tim Hardcastle, CEO and co-founder of Instanda, speaks to Insurance Post about the progress of his complex commercial lines product, promising underwriting agentic pilots, and the ‘black box’ limit in artificial intelligence.
Aviva uses AI to identify £800m in underinsurance
Aviva has said it has used artificial intelligence to identify around £800m of underinsurance, as director of innovation Jason Chambers says clear controls are even more necessary as the technology becomes agentic.
McGill says AI’s ‘best’ productivity gains come second time around
Revisiting already artificial intelligence-powered processes has unlocked even greater efficiency gains than the original implementation, McGill CTO Simon Bradbury has said.
Hiscox CTO: Insurers must balance AI innovation with control
Hiscox’s chief technology officer Ian Wrigglesworth reveals he has not been able to get clear pricing from Microsoft’s new agentic Copilot Cowork as he says being skilled in data will be the key function for future AI managers.
Dual’s Leavey says HR is key to unlocking AI’s 1600-hour savings
Dual has saved 1600 hours a month using artificial intelligence assistants during the MGA’s first phase of adoption. Director of transformation Louise Leavey argues HR will play a fundamental role in helping employees reshape their jobs as the technology…