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Pressure mounts after pleural plaques review thrown out; Insurers warned over off-shoring VAT bill; Zurich plans real estate growth; Oakley opens branch of Chesham Insurance; Smaller brokers face FSA fees hike

Final curtain for cowboys

A lot has changed over the past 10 years in the damage management industry, with new technology, procedures and professionalism taking centre stage. Sam Barrett reports on the changes.

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