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Personal injury (PI)

Insurance & social media: To tweet or not to tweet

The insurance industry has struggled in its early attempts to adopt social media, due to its staid reputation. Sam Barrett warns that being slow to capitalise on the benefits it can bring means the industry is missing a trick.

Referral fees a 'red herring' claims CSC

The Claims Standards Council has warned the insurance market that abolishing referral fees is a "red herring" that will only send motor insurance premiums "through the roof", due to the loss of their ancillary income stream.

CMC numbers up 20%

The Institute and Faculty of Actuaries has found the number of claims management companies assisting with injury claims in the UK has risen by 20% in 12 months.

Editor's comment: Referral fees witch hunt

Well, it was bound to happen sooner or later: public outrage at referral fees and the "gobsmacking" practice of insurers making money from passing on details of claimants to personal injury solicitors. Few, however, would have put money on it emanating…

Axa ready for referrals ‘hurt’

Axa UK’s decision to stop accepting referral fees will “hurt” it in the short term and lose it several millions of pounds in income, but it is looking to the “longer-term prize” of getting bodily injury claims under control, according to personal lines…

ICO to investigate Jack Straw’s claims

A spokesman for the Information Commissioner’s office has confirmed that it is launching an investigation into claims from Mr Straw that motor insurers who sell clients' details to personal injury lawyers are breaking the law.

Penny Black's insurance week

Penny had to check the date when she received word of a new insurance policy for players of the magical game of Quidditch — championed by Harry Potter and his Hogwarts classmates.

Legal update - Medical advances: The cost of breakthroughs

Medical breakthroughs give new hope to people who have been paralysed or had amputations as a result of accidents, but will these advances add to the already burgeoning costs of personal injury? Tim Brentnall warns that legal implications could prove…

Editor's comment: Passing the hot potato

And so the buck gets passed once more. Another week, another non-decision on referral fees. This week it was the turn of the Legal Services Board to fight shy of a ban, deferring future responsibility for dealing with this questionable practice to…

'Therapy drift' leads Axa to outcome-based model

Axa Insurance is looking to counter its concerns over rehabilitation 'therapy drift' by working with a provider's new outcome-based pricing model, which effectively offers insurers a money-back guarantee on results.

Interview - David Bott: In the Apil hotseat

With claimant lawyers facing radical change over the next year following the Jackson Review, David Bott has a turbulent introduction to his tenancy as the new Apil president. Leigh Jackson talks to the man whose job it is to steady the ship through these…

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