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Motor

Post Europe: Is customer satisfaction enough?

The European motor insurance market faces intensified price-based competition leading to profitability issues for insurers but as Imran Ahmed explains when it comes to customer satisfaction insurers can hold their heads up high.

Editor's comment: The foundations are laid

Looking back 12 months to the first leader column of last year, I mulled whether 2010 would be marked by a number of changes, not least a hardening of rates, more merger and acquisition activity and insurance IPOs.

Fraud - travel database: Share and share alike

Though shared services are seen as important cost-cutting tools, initiatives have often failed to deliver projected savings. Richard Barrett explains why this happens and how insurers can maximise their returns.

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