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Comment - claims: cutting the cost of claims

Introducing non-adversarial means of dispute resolution could be the answer to cutting the cost of claims, empowering qualified professionals and delighting the customer, argues Roger Flaxman.

Penny Black's insurance week

Penny understands the launch of widely anticipated new insurance trade body the Managing General Agents' Association has been held up by a lack of technological foresight.

View from the top: mind the gap please

As a regular London underground commuter I am frequently reminded of the gap in expectations that yawns between me as a paying customer and the so-called service delivery provided by the management of our capital's public transport infrastructure.

ABI calls for referral fee ban

The Association of British Insurers has called for a ban on referral fees after AA research revealed that the average cost of motor insurance premiums has risen 40% in the last year.

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