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Blog: Harnessing the customer voice

88% of consumers trust online reviews as much as personal recommendations, but are you harnessing the voice of your customer, asks Edwin Bos of Reevoo

CHO charter unlikely to garner ABI support

The Association of British Insurers has said it would be unlikely to sign up to the Credit Hire Organisation consumer charter due to practical and legal concerns about the document.

The hunt for Asia acquisitions

The market for mergers and acquisitions in Asia remains strong as international and domestic insurers look to grow their operations in the booming region writes Nicky Burridge.

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