Insurer
Two-thirds of consumers not happy with insurers' phone handling
Less than a third of British consumers are happy with the way insurers handle their phone calls, according to new research conducted on behalf of PH Media Group.
Marsh call for all-risk BI gets Airmic support
The risk management industry has backed a call from global broker Marsh to overhaul business interruption policies and make them more relevant to modern customer demands.
L&G GI chief questions long-term pricing approach of rivals
Legal & General's approach to long-term home insurance pricing means it is in a more favourable position than certain market peers, according to the firm's general insurance boss Mark Holweger.
Post magazine – 5 March 2015
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Torus CEO 'pleased with progress' under Enstar
Enstar Group has reported Torus Insurance's results for the final three quarters of last year.
ABI director general outlines data revolution opportunities
Huw Evans, the director general of the ABI, has told insurers that they need to continue to tackle reputational challenges and gain greater public trust if they are to maximise the potential of the data revolution.
Nationale Suisse sells Belgian travel portfolio to Mapfre
Swiss insurer Nationale Suisse has agreed to sell the travel insurance portfolio of its Belgian subsidiary L'Européenne to Mapfre Asistencia, a subsidiary of Spanish insurer Mapfre, for an undisclosed fee.
L&G 2014 GI profits hit by £12m cost of last winter's storms
Adverse weather at the start of 2014 has been cited as a major factor behind a £10m reduction in operating profit within Legal & General’s general insurance business.
Novae posts record GWP figures for 2014
Lloyd’s insurer Novae Group posted a 1% drop in profit before tax and foreign exchange in 2014, despite delivering record gross written premium of £638.5m last year (FY 2013: £590.3m).
Marcia makes Suncorp exceed natural catastrophe provision
Australian financial services group Suncorp has said Cyclone Marcia will cost its insurance arm at least A$120m (£61m).
Editor's comment: Golf anyone?
The image of an insurance non-executive director having an easy life where they just pop in and attend quarterly business meetings and spend the rest of their life on the golf course is long gone.
Geddes rules out further disposals or large acquisitions for DLG
Direct Line Group's CEO Paul Geddes has told the market not to expect anymore disposals or large-scale acquisitions in the foreseeable future.
Apil calls for insurers to be investigated as part of child abuse inquiry
The Association of Personal Injury Lawyers has called for the inquiry into historic child abuse to investigate the behaviour of insurers following allegations certain firms had encouraged councils to cover-up child abuse claims.
Credit hire firms tipped to focus on repair costs following landmark ruling
The Court of Appeal ruling on credit hire costs for pecunious claimants will trigger an increase in exaggerated credit repair costs, according to market commentators, who have warned the judgment is not as wide-reaching as insurers might hope.
Commercial Lines Fraud: Commercial stumbling block
With the fight against fraud in personal lines being increasingly successful, fraudsters are beginning to target the financially viable commercial sector
Regional review: New Zealand
There is more to the New Zealand insurance industry than handling natural disaster claims, a fact that may have been forgotten following the Christchurch earthquake events four years ago. Post caught up with a range of New Zealand industry insiders to…
Political Interview: Ian Swales: Make your voice heard
In the third of Post’s political interviews, Liberal Democrat Treasury spokesman Ian Swales speaks out on the importance of the European Union and why the insurance industry must learn to shout
Claims Club: Insurers urged to be proactive in industrial stress claims
Insurers have been told they have the opportunity to be proactive and "not only address the balance sheet but show they care" about industrial stress.
Claims Club: Next government must address young driver issue
The insurance industry has a "friend" in Europe in the shape of Lord Jonathan Hill, the EU commissioner for financial services and capital markets, no matter what happens in May.
C-Suite - Insurer: The strength of broker bonds
In a competitive market, brokers are the lifeblood of a commercial insurer
Penny Black’s Insurance Week - 5 March
Penny has often wondered about changes to the DVLA rules on older drivers behind the wheel.
Purchase of Gibraltar-based Ultimate boosts Markerstudy GWP by £30m
Markerstudy has been granted approval to complete the acquisition of Gibraltar-based niche personal lines insurer Ultimate Insurance Services and its UK administrative arm Ultimate Pet Partners.
Career Development: Insurer’s learning programme recognised by Chartered Insurance Institute
RSA’s Learning Labs programme had received accreditation by the Chartered Insurance Institute.
Career file: Lovett named new Group Risk Development chair
Group Risk Development, the trade body for the group risk industry, has appointed Lee Lovett as its new chairman.