Insurer
Interview: Susan Stevenson: Keeping the customer happy
A background in marketing at American Express has helped Cigna CEO Susan Stevenson make sure customer service comes at the top of her list.
Market Moves - 8 October 2015
All the latest movers and shakers on the insurance scene
C-Suite - Insurer: Looking after your own
Supporting colleagues breeds loyalty, which can extend to the customer, too, says Peter Sinden, general insurance director of sales and service, LV.
Insurance Europe launch climate change awareness campaign
Insurance Europe has launched a new campaign to raise awareness about the need to take steps to limit global warming.
Co-operative insurance moved from subsidiary to main group
The Co-operative has moved its general insurance operation from its banking subsidiary into the main group.
Compre given capital backing for acquisition trail after CPBE deal completes
Private equity house CBPE Capital has pledged that extra capital will be available to fund acquisitions following the completion of its takeover of UK-based legacy specialist Compre for an undisclosed sum.
Benign weather coming to an end as insurers face up to climate change impact
Insurers have been told to brace themselves for similar losses to those experienced in the aftermath of the 2007 and 2013 floods as benign weather conditions subside and the impact of climate change increases over the coming years.
Ferma 2015: Crawford unveils financial lines claims service
Loss adjuster Crawford and Company has responded to growing regulatory action and tightening legislation by launching a new financial lines claims service throughout Europe.
Now Health releases cashless mobile app
Private medical insurer Now Health International has released an iOS app for claims, payments and to find medical providers.
Allianz and Axa are leading the global brand competition
Allianz and Axa are the only insurers in Interbrand's annual top 100 best global brands for the second year running.
China's Anbang invests in Toronto
Anbang Insurance has bought a commercial property in Toronto for C$110m (£55.5m).
Government's CMC review given lukewarm welcome by insurers
Insurers have responded to the government’s review into claims management companies by suggesting new legislation and reducing the claim period for minor injuries as ways of tackling rogue CMCs.
Crash for cash fraudster fails to show for sentencing
Police are appealing for information to help trace a crash for cash fraudster who failed to show for sentencing.
Ageas becomes latest insurer to join IFR
Ageas has become the latest insurer to join the Insurance Fraud Register.
Allianz promotes former trainee to claims strategy role
Former Allianz trainee graduate Ibi Moghraby has been promoted to the newly-created role of head of claims strategy and customer experience.
Capita and Apollo Global Management make bids for Xchanging
Xchanging has received takeover approaches from Capita and Apollo Global Management, the company has told the London Stock Exchange.
Financial services sector ‘most frustrating' for customer service
Nearly a quarter of UK consumers have ranked the financial services sector as the most frustrating in terms of customer service.
Regulators agree capital requirements for world's nine largest insurers
The world's largest insurers will need to ensure they are holding more capital after a G20 Financial Stability Board-sponsored assessment.
CII warns apprenticeship levy risks ‘damaging the profession'
The government's apprenticeship levy needs to address skill gaps by sector, rather than through arbitrary numerical targets, the Chartered Insurance Institute claims.
Blog: How do customers really view their insurance claims process?
Consumers these days have a huge number of valuable possessions that they want insured, and they have a wide number of insurers to choose from.
Quarter of UK drivers confused by motor insurance coverage
More than 8.7 million UK drivers do not understand what motor insurance cover they have, according to research from the Chartered Insurance Institute.
Quiz of the week - 2 October 2015
It's quiz time. Test your knowledge of the week's insurance news.
Insurance Fraud Awards 2015: Scott Clayton and Aviva among winners
Scott Clayton, claims fraud and investigations manager at Zurich, was cheered to the stage when he won the achievement award at the 2015 Fraud Awards last night.
Tan takes on MPI Generali CEO role
Malaysia's MPI Generali Insurans has appointed veteran Oliver Tan as its CEO.