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Penny speed meets... Debra Smart, disease loss adjuster, Garwyn

Being an insatiable socialite, Penny Black is always eager to probe the personalities behind the professional veneer of her industry friends. What better way to squeeze in and share as many intimate revelations as possible than her very own 'speed…

Market moves: Another busy week for insurers

This week, once again, belonged to insurers, with a number of firms making significant management changes. While Aviva stole the limelight with another reshuffle, Zurich quietly added a new CEO and Mitsui Sumitomo at Lloyd's rejigged its risk management…

Claims Update: Voice loss - Straining to be heard

Epidemiological research on voice disorders produces interesting results for call centre training. In a 2011 article in Post, Beachcroft highlighted the growing hazard posed by occupational voice loss among call centre workers.

Your say: Third-party injury spike is old news

An 18% increase in the proportion of third-party accidents involving bodily injury from 2010 to 2011, as identified by the Institute and Faculty of Actuaries' 2012 report on third-party motor claims and periodic payment orders, is indeed, as the…

Blanc unveils "long term" broker plan for Axa

New personalities, changes in the market and Axa Commercial's success in improving customers' perceptions of the business have prompted the insurer to change its model from one split down business lines to one based on distribution channels.

Aviva overhaul wins approval but worries remain over GI

New Aviva chairman John McFarlane's bold plan to overhaul the insurer by stripping it of underperforming businesses and layers of bureaucracy has won plaudits from the insurance community, but has failed to convince all corners that the general insurance…

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