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Claims Club

ABI Claims Reform - A cost-cutting exercise

The Association of British Insurers recently published it's Care and Compensation paper, which could have huge implications on the way personal injury compensation claims are handled. Stephanie Denton reports

Interview - All fired up

Last year looks like being the UK's worst year on record for insured losses caused by fires in commercial buildings. Ralph Savage talks to Chris Hanks about what can be learnt from disasters like the Buncefield oil depot fire

Motor Claims - Supporting parts

Damaged cars are becoming so costly to fix that the insurance industry wants to put the issue of vehicle design centre stage. Insurers and manufacturers both have a role to play in the area of spares and repairs, writes Edward Murray

Underinsurance - Taking a gamble

Underinsurance is a major risk for homeowners faced with a fire or flood claim. Paul Cousineau asks whether the Financial Services Authority will crack down on contents cover that falls woefully short of the true value of belongings

Workplace Violence - Store wars

With physical and verbal abuse against retail employees on the increase, and new government legislation proposing limits to what its compensation scheme should cover, Noel Walsh takes a look at workplace violence

Restoration - Damaged goods

An insurer has two choices when it comes to household claims: restore or replace. Marcus Alcock reports on the latest lines of thinking in the debate

Annual Conference and Round Table - Rising talents

The future of the insurance sector lies in the hands of the young talent coming through, so last month, a group of young claims professionals gathered at CSC's headquarters in Aldershot to discuss their trade. Anthony Gould reports

Annual Conference and Round Table - The need for change

There is an urgent need for the UK claims process to make some fundamental changes to the way it works as cases are inefficient and costs are then passed on to policyholders. Terry Renouf looks at several ways these changes should be implemented

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