Annual Conference and Round Table - The need for change
There is an urgent need for the UK claims process to make some fundamental changes to the way it works as cases are inefficient and costs are then passed on to policyholders. Terry Renouf looks at several ways these changes should be implemented
The UK claims process remains adversarial, focusing on damages rather than restitution, and rewarding the inefficient rather than the efficient. In the vast majority of cases, the costs of
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