Chartered status
BILA's Melissa Collett on five ways insurers can increase consumer trust
Melissa Collett, director at Fairer Finance and committee member of the British Insurance Law Association, describes five ways insurers can increase consumer trust.
Career Development: RSA commercial lines divisions achieve chartered status
RSA said commercial risk solutions, global risk solutions and the chief underwriting office were accredited by the Chartered Insurance Institute amid a renewed focus on building tech nical skills and expertise across the group.
Claims: Providing a personal service
Brokers need to stand out in a competitive market and claims service is a way to make a real difference. Being there to advise, intervene – and to turn the heat up if necessary – can mean the world to a grateful client.