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British Insurance Awards (BIAs)

BIA 2012: Personal Lines Broking Initiative of the Year

Winner: Hastings Direct In a major overhaul of the business, Hastings Direct has helped engage staff and improve customer retention, even surpassing its own expectations on the way. Caitlin Morrison reports.

On stage with Jimmy Carr Guy Hedger collects his award from Post editor Lynn Rouse
BIA 2012: Marketing Initiative of the Year

Winner LV Shifting its focus away from traditional marketing strategies and concentrating on better brand awareness has allowed LV to gain traction in the cluttered motor market. Francesca Nyman reports.

Host Jimmy Carr with Scott Clayton of Zurich and Steve Short of CSC
BIA 2012: Claims Initiative of the Year

Winner: Zurich Insurance With its tough stance and coherent, inter-industry initiative, Zurich has been instrumental in preventing fraudulent occupational disease claims from spiralling out of control, writes Leigh Jackson.

BIA 2012: The Major Loss Award

Winner: AXA Commercial Lines After the devastation caused by last summer's riots, Axa Commercial Lines stood out in its efforts to help get business owners and communities back to normal as quickly as possible, writes Callum Brodie.

BIA 2012: The E-Business Award

Winner: Insurethebox Insurethebox may be the new kid on the block but, with three-quarters of the telematics market, the firm is ahead in its chosen market, writes Chinwe Akomah.

David Britton with Paul Wright of LAS
BIA 2012: Young Achiever of the Year

Winner: David Britton, Ecclesiastical Pinpointed as a star performer early in his career, Ecclesiastical's David Britton was tasked with delivering innovation and change at the firm - and he hasn't let them down, writes Callum Brodie.

BIA 2012: Investing in the Profession Award

Winner: Zurich Insurance Through its Licence to Grow programme, Zurich is not only able to attract top talent, but to provide them with the skills and training to develop their future careers, writes Stephanie Denton.

Graham Lambourne and Michel Finschi collect their award from Peter Knowles
BIA 2012: The Technology Award

Winner: XL Group XL Group’s deployment of a paperless, global claims system allows insureds to access real-time data from anywhere in the world, making claims handling easier and more cost efficient. Amy Ellis reports.

BIA 2012: The Customer Care Award

Winner: Hiscox Responding to customer feedback, Hiscox has bucked the trend by bringing critical services back in-house, resulting in customer satisfaction reaching new highs, writes Mairi MacDonald.

Ian Roberts collects his award from Phil Bunker
BIA 2012: Insurance Broker of the Year

Winner: Bartlett & Company Bartlett & Company was able to ensure continued growth and quality of service during difficult economic times by investing in the future - without losing sight of its core values, writes Francesca Nyman.

BIA 2012: Business Transformation Deal of the Year

Winner: Ageas and Tesco Underwriting Ageas and Tesco's ability to seamlessly transfer more than a million customers, while launching a new underwriting business, on time and under budget, makes them worthy winners, writes Stephanie Denton.

Ian Smith of FMG and David Smith of Zurich
BIA 2012: The Risk Management Award

Winner: FMG Taking action to improve driver behaviour and prevent incidents from happening in the first place, rather than simply clearing up the mess, has put FMG ahead of the competition, writes Amy Ellis.

BIA 2012: Community Broker of the Year

Winner: Liz Smith, Coversure With success comes responsibility and, for Coversure's Liz Smith, that means giving something back to the community, whether it's fundraising or just being there for a chat. Mairi MacDonald reports.

Stuart White collects his award from Phil Davison
BIA 2012: Service Provider of the Year

Winner: Reynolds Porter Chamberlain In the aftermath of the London riots, Reynolds Porter Chamberlain helped insurers to help customers on vital issues such as rights of recovery, reports Leigh Jackson.

BIA 2012: Underwriting Initiative of the Year

Winner: Ecclesiastical Ecclesiastical deservedly receives recognition for its ability to bring something new and innovative to the real estate insurance sector. Jonathan Swift reports.

BIA 2012: Achievement Award

Winner Peter Cullum A crusader for professionalism and entrepreneurial spirit, Peter Cullum has revolutionised insurance distribution, writes Jonathan Swift.

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