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Insurance operations & financial transformation 2026

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Most insurers agree that AI will reshape the industry, but very few have operationalised it. New research from AutoRek finds that 82% of insurers believe AI will dominate the industry’s future, yet only 14% have fully integrated it into their financial operations. At the same time, 44% of firms face settlement periods exceeding 60 days, and 14% of operational budgets are going toward correcting errors caused by manual processes.

AutoRek’s 2026 Insurance Report, based on 250 interviews with insurance and healthcare insurance managers across the UK and U.S., points to a growing performance gap between firms modernising their back offices and those still running on fragmented systems and manual workflows.

Topics covered include:
• The settlement squeeze.
• The AI adoption divide.
• Data fragmentation at scale.
• Mandatory modernisation.

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