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First on the scene.

Y2K claims are not the sole preserve of experts. Every loss adjuster and claims handler needs to be able to spot Y2K-related losses to know those experts are required. Jonathan Clark, Rosalind Jones and Tim Goodger offer some advice.

Much of what has been written about claims for damage caused by the
'millennium bug' has tended to focus on an expert view. Yet, this presumes
that claims will be recognised as year 2000-related and

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How AI can make FNOL faster and more customer-centric

Irene Davies-Foo, associate director and business expert lead at Woodgate & Clark, outlines how artificial intelligence can transform first notice of loss by accelerating triage, improving data capture and ensuring customers reach human support faster when they need it most.

How AI is making insurance fraud harder to detect

Artificial intelligence is transforming organised insurance fraud, making it faster, cheaper and more sophisticated to commit, which DWF Law's Lauren France & Craig Budworth notes leaves insurers under growing pressure to strengthen detection and prevention.

FCA looking to address issues on claims definitions

Andrew Ruddle, the Financial Conduct Authority’s interim head of the department for insurance market analysis and policy, has said the regulator is looking at addressing issues about different claims definitions within insurance.

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