Hidden risks in insurers’ culture and misconduct data
Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.
There is a curious trend emerging in the market. Every year, a number of small and medium-sized firms unveil a brand new conduct and compliance team.
At the outset, this may indicate a thriving
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