Consumer Duty success will be measured against number of complaints going to FOS

Nikhil Rathi, Financial Conduct Authority CEO

Financial Conduct Authority CEO Nikhil Rathi has said that the regulator has set itself a target to reduce the number of complaints going to the Financial Ombudsman Service on the back of the incoming Consumer Duty measures.

Speaking at the regulator’s annual dinner on 16 November, the FCA’s Rathi, pictured, said that it had set itself a number of “measurable targets” to monitor the impact of consumer duty, with ‘reducing

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