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Blog: Postcard from the future

Postcard from the future

The Covid-19 pandemic is dislocating economies around the world. It has also presented a unique test for property and casualty insurers: a surge of losses and a hit to assets, combined with a sudden shift to remote working, writes Clyde & Co partner Nigel Brook.

A debate is under way around the world about the respective roles of the insurance industry and governments as “shock absorbers” for future pandemics.  However, Covid-19 is a warning shot across our

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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