Home insurers make 100% of their profits through the 'loyalty penalty': Citizens Advice
Citizens Advice is calling for the FCA to identify concrete solutions to the loyalty penalty as part of its insurance market study, after its research found that 100% of home insurance profits come from loyal customers.
Research by the charity, which launched the dual pricing super complaint last September, has found that UK home insurers make all of their profits from loyal consumers.
According to its research
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