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Interview: Brendan McCafferty: Closing the floodgates

Brendan McCafferty is CEO of Flood Re

With just months to go until Flood Re is expected to be operational, CEO Brendan McCafferty gives Post a run-down of what he and his team need to achieve

It’s lucky Flood Re CEO Brendan McCafferty is not enamoured with sleep. With the reinsurance scheme’s summer 2015 deadline to go live rapidly approaching, McCafferty may have the longest, and most

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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