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Editor's Comment: Fairy godmothers and streets paved with gold?

Lynn Rouse

Unfamiliar with the taste of success when it comes to lobbying for reform in the personal injury arena, insurers across the UK may still be waiting for the ‘Bobby Ewing in the shower’ moment.

For the uninitiated in the heady days of shoulder-padded, Stetson-wearing 1980s classic US soaps, that means waking up to find various momentous recent developments were nothing but a dream.

In this

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A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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