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Regulation - Life after the FSA: New beginnings

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With the coalition government now set to see through its promise to abolish the FSA, Leigh Jackson reports on the possible consequences for the broking sector.

After Conservative leader David Cameron and Liberal Democrat chief Nick Clegg agreed the terms of their historic coalition government earlier this year, one pre-election pledge rang in the ears of the

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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