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Sprinkler review vital as fire costs escalate

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Calls for urgent action to cut the soaring economic cost of fire could be in vain, after the shadow fire minister said a future Conservative government would not back mandatory sprinkler installation.

Analysis by the Association of British Insurers has revealed insurers paid out £3.6m every day in the first half of 2009 for damage caused by fires, with the average cost of UK fires more than

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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