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Lloyds Bank's Bill Cooper on M&A in a challenging market

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Bill Cooper, managing director and general head of insurance Lloyds Bank Commercial Banking

The government's recent decision to lower the discount rate from 2.5% to -0.75% took the market by surprise and generated many column inches of newsprint in the mainstream press.

While future premiums will be repriced to reflect the lower rate, the immediate effect of this change has been to place a further strain on insurers’ earnings and profitability.

It’s the latest

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Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

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Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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