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PPI is a true duty of care

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Personal finance editors jumped on the news last week that the Financial Services Authority had fine...

Personal finance editors jumped on the news last week that the Financial Services Authority had fined HFC Bank more than £1m for failing to take reasonable care in the advice it gave to customers

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

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