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Wake-up call over contract certainty

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In the aftermath of 11th September 2001, one issue that needed to be addressed was whether the insur...

In the aftermath of 11th September 2001, one issue that needed to be addressed was whether the insurance policy wording covering the site had been finalised. When it became apparent that it hadn't

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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