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Truth or consequences?

The UK's 'compensation culture', imported from the US, has been adopted by opportunists and fuelled enthusiastically by the new breed of profiteers. David Hooker believes it is time to start taking responsibility for our actions - or face the consequences.

The demise of claims management company The Accident Group hasfuelled a massive debate on the subject of compensation culture: has itfinally run its course? Many now agree TAG's model was

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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