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Mediation on the up in industry

Few would argue with Steve Hook that the insurance industry has not fully embraced the benefits of m...

Few would argue with Steve Hook that the insurance industry has not fully embraced the benefits of mediation ('Media-tion brings a less costly, stress free approach to negotiation', PM, 30 September

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Ex-FCA expert backs AI to read emails for misconduct

Insurers are likely to ramp up their internal communications monitoring by using artificial intelligence to ‘read’ and understand emails, calls and texts in order to comply with the incoming non-financial misconduct rules, according to a former regulator.

TimeTo: Reflect on the 2026 Biba Conference

Content Director’s View: This week a swathe of the UK general insurance sector decamped to Manchester for the annual British Insurance Brokers’ Association conference. Jonathan Swift reflects on some of the themes and talking points of the 2026 iteration.

Shoib Khan, Prudential Regulation Authority

Shoib Khan, director of insurance supervision for the Prudential Regulation Authority, appears on Insurance Post’s Power List for the first time at a moment when his influence over the sector is particularly acute, as he leads a major stress test of the market.

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