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Value for money

The payment protection insurance market continues to be under the close scrutiny of the Office of Fair Trading and the Financial Services Authority. Ted York says brokers have the chance to turn around the sector's poor reputation

French novelist and biographer Andre Maurois declared that business was a combination of war and sport. If that is the case, then selling payment protection insurance products to gullible customers

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

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