Telematics

Intelligence: Getting FNOL right

Being the very first point of contact is the ultimate aim for insurers when it comes to motor claims but, as Martin Friel finds out, only a change in mindset to truly put the customer experience first is likely to achieve this.

Q&A: By Bits co-founder, Callum Rimmer

Insurance Post’s commercial editor, Izabela Chmielewska, speaks with By Bits co-founder, Callum Rimmer on the key drivers behind the current growth in momentum when it comes to usage-based insurance amongst policyholders.