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New CPR will benefit insurers

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The Civil Procedures Rules update announced by the Ministry of Justice will provide “massive savings” for insurers, according to the Motor Accident Solicitors Society.

The CPR were updated to include the changes dictated by Legal Aid, Sentencing and Punishment of Offenders Act, due to come into force on April. 

Craigh Budsworth, chair of MASS explained that since

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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