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FSA confirms PPI deadline talks

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The Financial Services Authority has confirmed that it is in talks with the British Bankers' Association about a possible time limit for payment protection insurance complaints.

Reports circulated earlier in the week that talks were underway, but the regulator has now confirmed that it is reviewing a proposal from the BBA to fund an advertising campaign to ensure that

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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