Ombudsman reports 51% increase in PPI complaints
Complaints to the Financial Ombudsman Service about payment protection insurance increased year on year by 51%, and accounted for 60% of all new cases in 2011/2012.
Consumers brought 157 716 new PPI-related cases to the ombudsman - the largest number ever received in a year by the FoS about a single financial product.
In its annual report, the FoS said that 150
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