Two more acclaimed for contact centre service skills
Sandra McInally of Virgin Travel and Lance Murdoch of Rias are the two latest winners of the Direct ...
Sandra McInally of Virgin Travel and Lance Murdoch of Rias are the two latest winners of the Direct Excellence Contact Centre Agent of the Month award.
Ms McInally, who works for the Virgin Travel call
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Personal
Fair4All-led pilot to expand affordable contents insurance access
Jake Attfield, head of strategy at Fair4All Finance, has told Insurance Post the group is working to make contents insurance easier to access for social renters.
Throwback Thursday: Maxwell takes stake in insurer
Insurance Post’s Throwback Thursday steps back in time to December 1985 to remind you what was going on this week in insurance history when publisher Robert Maxwell bought a stake in an insurer.
Government admits motor taskforce suggestions ‘unlikely to reduce premiums’
The findings of the government’s Motor Insurance Taskforce have been published today (10 December), outlining its suggestions on how to bring motor premiums down.
Entries open for the 2026 British Insurance Awards
We can’t quite believe it’s come round so quickly – the 2026 British Insurance Awards are now open for entries.
Avoiding a ‘compensation lottery’ from Court’s transgender ruling
The Supreme Court’s ruling that sex under the Equality Act means biological sex has left insurers uncertain over which Ogden tables to use for transgender claimants, which Tim Evershed discovers is raising fears of inconsistent compensation awards.
Aviva office targeted by ‘stop the chop’ protesters
Aviva’s London headquarters has been targeted by a protest from residents of Wivenhoe, Essex today (9 December) campaigning for the insurer to release evidence on its decision to fell two local trees, including a 150-year-old oak.
ABI says Which?’s complaint evidence ‘doesn’t reflect reality’
Trade Voice: Chris Bose, director of general insurance and international at the Association of British Insurers, responds to concerns raised by Which? and sets out why practical, proportionate reforms are essential to strengthen trust in the market.
60 Seconds with... Health Shield’s Jacqui Carr
If Jacqui Carr, CEO at Health Shield Friendly Society, could be any fictional character, she would pick Inspector Gadget and her career highlight was stepping into her current top job.