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Conducting effective staff surveys to assess company policies and procedures

Jo Causon explains how to make those questioned feel their feedback is valued

To maximise the success of an internal staff satisfaction survey it is important to anticipate employees' reservations from the outset. Staff can sometimes treat internal surveys with cynicism due to

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Q&A: Sharon Bishop, PremFina

Sharon Bishop, CEO of PremFina, explains how the business has scaled from helping 15 brokers in 2021 to more than 200 today, leveraged technology to stay ahead of regulation, and set its sights on becoming the UK’s leading premium finance provider.

Tesco Law and the insurer legal services revolution that never was

Content Director's View: More than a decade ago many insurers could not wait to seize the opportunities afforded by a change in the law that allowed them to set up their own legal services arms. Jonathan Swift reflects on what happened next - and the prospect of a one-stop-shop claims provider in the future.

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