FSA: progress made on Treating Customers Fairly
Many financial services firms have made progress over the last year on Treating Customers Fairly (TCF), Financial Services Authority (FSA) managing director Clive Briault has told an industry audience. He said he had been encouraged by examples around the country where firms have carried out a gap analysis to identify areas of their business where they are not meeting the objective to treat customers fairly, and have put in place programmes to address any shortcomings.
Mr Briault also mentioned that a number of senior executives had referred to TCF not as a regulatory obligation that they had somehow to meet but rather as an entirely natural way of describing howOnly users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
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