Process of giving financial advice: FSA says firms need to improve
The Financial Services Authority (FSA) conducted 'thematic' work to examine the process by which advice on investment products is given by firms to customers. The work has found many examples of good practice but, in an unacceptable number of firms, the work identified substantial failings in the process by which advice on mainstream products is given.
To help firms improve and understand how they can meet the principle of Treating Customers Fairly, the FSA has produced:
· a report for advisers, setting out the findings and highlighting examples of
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