Claims experience as important as price, suggests survey
Six in 10 people who have claimed on their household insurance consider their claim experience, and not just competitive pricing, when renewing ther policy, according to a recent survey commissioned by claims processing company Comet Replacement Services.
The survey, which had over 3000 participants, indicated that factors including how many phone calls the claimant had to make, choice and flexibility of delivery times and choice of replacement method
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