FSA determined to see better practice in PPI sales
The Financial Services Authority (FSA) today announced details of a new phase of its work designed to improve sales standards in the Payment Protection Insurance (PPI) market. This is one of the largest programmes of thematic work the FSA has undertaken.
The new work builds on two earlier phases in 2005 and 2006. It will include mystery shopping and an extensive programme of both follow-up work with firms whose practices were earlier identified as
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