New Australian code of practice introduced
A new code of practice has been introduced by the Insurance Council of Australia (ICA) that, according to the ICA, will mean general insurers will meet higher, measurable performance standards for dealing with customers, including settling claims in specific time periods and providing clearer information about policies.
The ICA claims that the code will not only provide protection for consumers, but for business policyholders as well.Developed in close consultation with the insurance industry, and consumer and
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Regulation
Why FCA’s premium finance probe fell short
Rebecca Deegan. director of consumer campaign Fair By Design, argues the Financial Conduct Authority premium finance market study stopped short of addressing past overcharging or tackling the underlying incentives that push costs onto people who have the least ability to pay.
Q&A: Andy Wright, Resnova
Andy Wright, co-founder of a new consultancy firm, Resnova, speaks to Insurance Post about his time at Tesla and Zego, why he wanted to set up a consultancy firm, and why he thinks the next wave of insurtech funding could be coming from China and the Middle East.
Regulatory ripple effect of the Which? insurance complaint
The Financial Conduct Authority’s response to Which?’s super-complaint about home and travel insurance, and the regulatory ripple effects now facing the industry, are the focus of the latest episode of the Insurance Post Podcast.
FCA ends premium finance probe looking like a tired parent
Editor’s View: Two years after the Financial Conduct Authority kicked off about premium finance, Emma Ann Hughes feels the regulator’s market study final report felt more like finger-wagging from a worn-out parent than meaningful action from a watchdog with a powerful bite.
Lawyer warns of worrying uptick in driving licence fraud
Ruth Needham, partner and head of fraud at law firm Kennedys, believes insurers need to put more checks in at the onboarding stage of selling car insurance, after seeing an uptick in fake licences and documents.
What to expect from the regulator in 2026
The latest episode of the Insurance Post Podcast aims to prepare you for the regulatory red tape heading your way in 2026.
Aviva’s Storah tackles gap between price and value
Aviva’s UK GI CEO Jason Storah has said the Financial Conduct Authority’s Consumer Duty has prompted a deeper focus on customer needs, exposing a disconnect between a price-driven market and what policyholders actually care about.
Ombudsman promises overhaul of thematic reviews
The Financial Ombudsman Service has pledged to make better use of its casework insight and improve how it shares findings with the insurance sector, as part of a wider programme of structural reform.