Speed of handling claims a concern for insurance market
Concerns over the speed of handling claims is a far bigger issue than previously thought, according to a survey by TrustAssured, part of The Royal Bank of Scotland Group.
One respondent said: “We tend to win business on cost and comprehensiveness of cover, and lose business on client service, because Lloyd’s systems are so archaic.”The survey said the speed of claims
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Personal
Big Interview: Andrew Leal, Waggel
Andrew Leal, CEO and co-founder of Waggel, chats with Insurance Post about the challenges and opportunities in attempting to build the “most human pet insurer”.
Hidden pipework increasing scale of escape of water losses
Concealed pipework and long-term maintenance gaps are allowing minor escape of water issues to escalate, fresh claims data from McLarens has shown.
Diary of an Insurer: Policy Expert’s Linda Crichton
Linda Crichton, chief service and operations officer at Policy Expert, balances leadership, innovation and a Springer Spaniel named Mylo.
Tesco Law and the insurer legal services revolution that never was
Content Director's View: More than a decade ago many insurers could not wait to seize the opportunities afforded by a change in the law that allowed them to set up their own legal services arms. Jonathan Swift reflects on what happened next - and the prospect of a one-stop-shop claims provider in the future.
Admiral and Octopus partner for tailored EV insurance model
Admiral Pioneer, Admiral Group’s venture-building arm, has partnered with Octopus Electric Vehicles on an individual EV insurance model estimated to deliver almost £550 in savings for drivers.
Watch Admiral and Convex discuss how to maximise AI implementation in insurance
AI is now embedded across insurance technology teams, from development and testing through to security and compliance.
Clear battery standards could unlock UK’s used EV market
Dougie Barnett, former director of commercial customer risk management and sustainability at Axa UK, argues that standardised battery health information is essential to build confidence in the slow-moving second-hand EV market.
Allianz backs Wrisk in strategic investment
Allianz Holdings plc has invested in motor embedded insurtech Wrisk as part of its £12m series B funding round.