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ISO launches Measures of Excellence consulting service

The Insurance Services Office has launched a consulting service that helps insurance organisations create benchmarks for internal and industry best practices and provide consistent quality claims handling.

ISO claimed that customers who have already implemented the 'Measures of Excellence' service have achieved significant improvements in the assessments of personal injury claims payouts, realizing

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Big Interview: Shoib Khan, Prudential Regulation Authority

As the Prudential Regulation Authority kicks off its first dynamic stress test for general insurance today (5 May), the watchdog’s director of insurance supervision Shoib Khan speaks exclusively to Insurance Post about how it is checking the way insurers cope under pressure.

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