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ISO launches Measures of Excellence consulting service

The Insurance Services Office has launched a consulting service that helps insurance organisations create benchmarks for internal and industry best practices and provide consistent quality claims handling.

ISO claimed that customers who have already implemented the 'Measures of Excellence' service have achieved significant improvements in the assessments of personal injury claims payouts, realizing

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How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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