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OFT probe could radically transform PPI industry

The Office of Fair Trading’s investigation into the £5.4bn payment protection insurance industry could radically transform the way in which key PPI players do business. Banks, credit card companies and insurers will need to be prepared for intense scrutiny of their PPI business.

The OFT investigation was launched on 3 April 2006 following a “super-complaint”, made last September, from Citizens Advice. Citizens Advice identified a number of issues which the OFT will examine

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How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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