Extending your reach.

CRM is being mooted as the latest cure-all for the insurance industry. But reaching customers requires more than expensive software solutions. It is vital brokers connect with their clients to ensure retention, says David Fanning.

One of the catch-all phrases that have grown up in the past decade to
describe practices that have been followed for donkey's years is customer
relationship management (CRM). Widely advanced as a

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How maritime insurers are helping shipowners decarbonise

Following the European Union’s Emissions Trading System coming into force for the maritime transport industry on 1 January, Fiona Nicolson explores how shipowners, operators and insurers have come to terms with the implications and effects of the new regulations.

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