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Cold calling comfort for CSC

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The Claims Standards Council was adamant that its roadshow would be make or break for the future of self-regulation. Guy Anker reports, however, that it was not quite as simple as that

It was billed as last orders in the last-chance saloon for the self-regulation of claims farmers.

The Claims Standards Council's 'make-or-break' conference was intended to solve a burning issue at the

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