Improve your service.
In a market where good service is vital for the bottom line, poor standards are holding back many in insurance. Maggie Litster asks why - when other industries are able to satisfy their customers and the technology is there for insurance companies to do the same.
If insurance were a sport, it would be tennis. Why? Becauseeverything hinges on the quality of service. You might possess a
bludgeoning forehand, an elegant backhand and the most precise of vollies
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