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isms galore.

New legislation may help in the battle against discrimination but there is a long way to go before the insurance industry is truly a meritocracy, says Edward Murray.

Asking for a person's name, age and sex may appear fairly innocuous,
but the answers can provide the fuel for discrimination and make the job
market an unpleasant place to be if your face does not

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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