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Allied Dunbar puts agents to the test.

Allied Dunbar this week denied it planned to slim down its direct salesforce, despite the wholesale ...

Allied Dunbar this week denied it planned to slim down its direct
salesforce, despite the wholesale re-testing of its 4700 agents, where
failure will result in suspension and possible loss of

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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